0. About This Policy
1. Personally Identifiable Information
As a general rule, inWhatLanguage does not collect PII about you when you visit our website, unless you choose to provide such information to us. Submitting PII through our website is voluntary. By doing so, you are giving inWhatLanguage your permission to use the information for a specific, stated purpose. If you choose to provide us with PII, through such methods as completing a web form, we will use that information to help us provide you the information or service you have requested. The information we may receive from you varies based on what you do when visiting our site. inWhatLanguage never collects information for commercial marketing. If we store your PII in a record system designed to retrieve information about you by personal identifier (name, personal email address, home mailing address, personal or mobile phone number, etc.), so that we may contact you, we will safeguard the information you provide to us.
security, data integrity, access, and enforcement.
With your consent, inWhatLanguage will continue to collect and maintain personal data.
2. Email Communications
Many of our programs and websites allow you to send us email messages. We will use the information you provide to respond to your inquiry.
3. Information Collected and Stored Automatically
When you browse through any website, certain information about your visit can be collected. We automatically collect the following types of information about your visit:
- Domain from which you access the Internet;
- IP address (an IP address is a number that is automatically assigned to a computer when surfing the Internet);
- Operating system and information about the device or browser used when visiting the site;
- Date and time of your visit;
- Content you visited or downloaded; and,
- Website (such as google.com or bing.com) or referral source (email notice or social media site) that connected you to the website.
iwl uses a variety of different Web measurement software tools to gather this information. iwl gathers this information to improve our websites. We may use the aggregated data to share with our partners and contractors to help improve visitor experiences. iwl also uses online surveys to collect opinions and feedback from a random sample of visitors. This survey does not collect PII. Participation in the survey is voluntary. If you decline the survey, you will still have access to the identical information and resources on the website as those who take the survey. Answers to the survey help iwl improve its website to make it easier to use and more responsive to the needs of our visitors.
inWhatLanguage may also store information about you using cookies (files which are sent by us to your computer or other access device) that we can access when you visit the inWhatLanguage website in future. We do this to help improve the user experience of the website. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
5. Third-Party Websites and Applications
inWhatLanguage uses social media websites and other kinds of third-party websites. inWhatLanguage uses social media websites to engage in dialogue, share information and media, and collaborate with the public. inWhatLanguage may also use these websites to make information and services widely available, while promoting transparency and accountability, as a service for those seeking information about or services from inWhatLanguage.
6. Interaction with Children Online
inWhatLanguage Services and inWhatLanguage Websites are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.
7. Visiting Other Websites
Our website contains links to other agencies, organizations, and entities. These websites are not within our control and may not follow the same privacy, security, or accessibility policies. Once you link to another site, you are subject to the policies of that site.
8. Your European Privacy Rights
What Data We Collect
We collect basic personal data about you, used to work with you as a client of our translation services, or as a vendor who provides services to our clients. The information we collect includes:
- email address
- account password
- phone number
What We Do with your Data
We use the personal data you provide to communicate with you and provide you with requested information and for marketing.
All the personal data we collect is processed by our staff in the EU and the United States, however for the purposes of IT hosting and maintenance this information can be stored on servers within the United States of America. No third parties have access to your personal data unless the law allows them to do so.
How We Secure Your Data
We have Data Protection practices in place to oversee the effective and secure processing of your personal data. These data practices include the following:
- SSL encryption of all data while in transit
- Controlled access by user account, role, and need to know basis relevant to the service performed by the accessor
- Our data-hosting infrastructure on AWS is compliant with the EU General Data Protection Regulation (GDPR).
Access to the data is on a need to know basis for a specific business purpose or function within inWhatLanguage, such as fulfilling requests, marketing and communications.
How Long We Keep Your Data
We only retain personal data collected from a user for as long as is required by law.
Any of your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.