Privacy Policy 

0. About This Policy

Thank you for visiting inWhatLanguage online and reviewing our website privacy policy. Our privacy policy explains how we handle the personally identifiable information (PII) that you provide to us when you visit us online to browse, obtain information, or conduct a transaction. You may provide PII to us when you send us an e-mail message or a request for information, when you fill out a questionnaire or customer satisfaction survey, when you participate in a research study, etc. We do not require you to register or provide PII to visit our website. We do collect some technical information that does not include PII when you visit to make your visit seamless.


1. Personally Identifiable Information

As a general rule, inWhatLanguage does not collect PII about you when you visit our website, unless you choose to provide such information to us. Submitting PII through our website is voluntary. By doing so, you are giving inWhatLanguage your permission to use the information for a specific, stated purpose. If you choose to provide us with PII, through such methods as completing a web form, we will use that information to help us provide you the information or service you have requested. The information we may receive from you varies based on what you do when visiting our site. inWhatLanguage never collects information for commercial marketing. If we store your PII in a record system designed to retrieve information about you by personal identifier (name, personal email address, home mailing address, personal or mobile phone number, etc.), so that we may contact you, we will safeguard the information you provide to us.

security, data integrity, access, and enforcement.

With your consent, inWhatLanguage will continue to collect and maintain personal data.


2. Email Communications

Many of our programs and websites allow you to send us email messages. We will use the information you provide to respond to your inquiry.


3. Information Collected and Stored Automatically

When you browse through any website, certain information about your visit can be collected. We automatically collect the following types of information about your visit:

  • Domain from which you access the Internet;
  • IP address (an IP address is a number that is automatically assigned to a computer when surfing the Internet);
  • Operating system and information about the device or browser used when visiting the site;
  • Date and time of your visit;
  • Content you visited or downloaded; and,
  • Website (such as or or referral source (email notice or social media site) that connected you to the website.

iwl uses a variety of different Web measurement software tools to gather this information. iwl gathers this information to improve our websites. We may use the aggregated data to share with our partners and contractors to help improve visitor experiences. iwl also uses online surveys to collect opinions and feedback from a random sample of visitors. This survey does not collect PII. Participation in the survey is voluntary. If you decline the survey, you will still have access to the identical information and resources on the website as those who take the survey. Answers to the survey help iwl improve its website to make it easier to use and more responsive to the needs of our visitors.


4. How We Use Cookies

inWhatLanguage may also store information about you using cookies (files which are sent by us to your computer or other access device) that we can access when you visit the inWhatLanguage website in future. We do this to help improve the user experience of the website. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.


5. Third-Party Websites and Applications

inWhatLanguage uses social media websites and other kinds of third-party websites. inWhatLanguage uses social media websites to engage in dialogue, share information and media, and collaborate with the public. inWhatLanguage may also use these websites to make information and services widely available, while promoting transparency and accountability, as a service for those seeking information about or services from inWhatLanguage.


6. Interaction with Children Online

inWhatLanguage Services and inWhatLanguage Websites are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. 


7. Visiting Other Websites

Our website contains links to other agencies, organizations, and entities. These websites are not within our control and may not follow the same privacy, security, or accessibility policies. Once you link to another site, you are subject to the policies of that site.


8. Your European Privacy Rights

This privacy policy details how inWhatLanguage uses and protects any information that you provide inWhatLanguage. In the context of the GDPR, inWhatLanguage operates as a ‘controller’ and ‘processor’ of the personal data you provide to us for lawful business purposes. inWhatLanguage’s basis for collecting and storing this data is in compliance with legal obligations and by consent. inWhatLanguage’s operations and privacy policy are compliant with the UK Data Protection Act of 1998 and the EU General Data Protection Regulation, which comes into effect on 25 May 2018. The information below outlines how we collect, use and retain personal data by adhering to GDPR requirements of notice, choice, onward transfer,

What Data We Collect

We collect basic personal data about you, used to work with you as a client of our translation services, or as a vendor who provides services to our clients. The information we collect includes:

Personal Information

  • name
  • email address
  • account password
  • address
  • phone number
What We Do with your Data

We use the personal data you provide to communicate with you and provide you with requested information and for marketing.

All the personal data we collect is processed by our staff in the EU and the United States, however for the purposes of IT hosting and maintenance this information can be stored on servers within the United States of America. No third parties have access to your personal data unless the law allows them to do so.

How We Secure Your Data

We have Data Protection practices in place to oversee the effective and secure processing of your personal data. These data practices include the following:

  • SSL encryption of all data while in transit
  • Controlled access by user account, role, and need to know basis relevant to the service performed by the accessor
  • Our data-hosting infrastructure on AWS is compliant with the EU General Data Protection Regulation (GDPR).

Access to the data is on a need to know basis for a specific business purpose or function within inWhatLanguage, such as fulfilling requests, marketing and communications.

How Long We Keep Your Data

We only retain personal data collected from a user for as long as is required by law.

Any of your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

9. Changes to the Privacy Policy

inWhatLanguage reserves the right to make changes to this inWhatLanguage Privacy Policy in its sole discretion. If we make any changes to this policy we will notify you by posting the new version of the policy on the inWhatLanguage Websites. It is your own responsibility to check the website for such postings from time to time. You may also be asked to re-acknowledge and re-accept this Privacy Policy following any material changes.