Available for

Enterprise editions

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Help Scout connector allows the downloading of source content and uploading of translations to/from Help Scout.


Use Cases

There are a number of use cases for the connector:

  • Project Managers can add files directly to projects from an online repository.

  • Set up the Automation Widget to allow Submitters to add files to requests directly from the online repository.

  • Use Automated Project Creation (APC) to have inwhatlanguage automatically create new projects when a change in the last modified date is detected for monitored files or a folder.

    • Selected files are imported the very first time APC runs.

  • The Connector API can be used to automate steps otherwise performed manually through the UI. Webhooks can be used to have inwhatlanguage  notify 3rd party systems about certain events (for example, a job status change).

When an article is first translated and exported back to Help Scout, the article appears as a draft and must be published manually. If a previously published article is translated in inwhatlanguage , it is immediately published when exported back into Help Scout.

Help Scout Settings

  1. Select Your Profile from the Account dropdown list in the top right-hand corner of the dashboard.

  2. Select Authentication on the right side of the screen and then the API Keys tab. Copy the Docs API Key

    Generate this key it if it doesn’t exist yet.